jaya11 Privacy Policy
Your personal information is very important to us. This policy explains in detail how jaya11 collects, stores and keeps your information secure.
Table of Contents
1 Introduction and Applicability
Welcome to the jaya11 platform. This Privacy Policy ("Policy") applies to all members who use jaya11's website and services. This Policy has been prepared with Bangladesh users in mind and forms an integral part of our Terms and Conditions.
When you register, log in or use any service on jaya11, you are considered to have accepted the terms set out in this Policy. You are therefore requested to read the entire Policy carefully.
The words "we", "our" or "platform" used in this Policy refer to jaya11. "You" or "user" refers to any registered or unregistered user of jaya11.
2 Data Collection
jaya11 collects two types of information: information you provide directly and information collected automatically.
2.1 Directly Collected Information
When you create an account, make a deposit or request support, the following information may be collected:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport details (for identity verification)
- bKash, Nagad, Rocket or Upay number (for transactions)
- Bank account details (for bank transfers)
- Any messages or complaints you send via live chat or email
2.2 Automatically Collected Information
When you use jaya11's website or app, certain technical information is collected automatically, such as:
- Device type, operating system and browser version
- IP address and approximate location
- Session duration and browsing activity
- Which pages were visited and for how long
- Referral source (which site or link you came from)
2.3 Transaction-Related Information
A record of every deposit, withdrawal and bet is stored in our system. This information is used for account management, dispute resolution and fraud prevention.
3 Purpose of Data Use
jaya11 uses collected information only for the following purposes:
- To create, verify and manage accounts
- To process deposits and withdrawals (minimum deposit ৳300, withdrawal ৳1,000)
- To provide bonuses, cashback and VIP benefits
- To provide 24/7 customer support — via live chat and email in Bengali and English
- To detect and prevent fraud, money laundering and illegal activity
- To improve platform security and performance
- To personalise services according to your preferences
- To send important system notifications and transaction confirmations
Your information is never sold to third parties. Your prior consent is obtained before using your information for marketing purposes.
5 Cookies and Tracking
jaya11 uses cookies and similar technologies on its website.
5.1 Types of Cookies
- Essential cookies: These cannot be disabled as they are required to maintain login sessions, carry out security checks and run core site functions.
- Functional cookies: Used to remember your preferences such as language selection and account settings.
- Analytics cookies: Collect anonymous statistics to understand which parts of the site are used most.
5.2 Cookie Control
You can disable non-essential cookies at any time from your browser settings. Please note, however, that disabling cookies may cause some features of jaya11 to not work correctly.
6 Data Security Measures
jaya11 has put in place multiple technical and administrative measures to keep your information secure:
- SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
- Access Control: Only authorised staff have access to specific information.
- Firewall and Monitoring: 24/7 monitoring is in place to detect and prevent unauthorised access to the system.
- Regular Audits: Regular system audits are conducted to identify security vulnerabilities.
- OTP Verification: OTP-based two-step verification is available for login and important transactions.
However, no information system on the internet is 100% secure. You are therefore also requested to keep your password confidential and to access the platform from a secure device.
7 Data Retention Period
jaya11 retains your information for as long as it is needed to provide services, meet legal obligations or resolve disputes.
- Active account data: for the entire duration the account remains open
- Closed account data: for a minimum of five years after the account is closed
- Transaction records: for the period required by law
- Customer support conversations: for a reasonable period after the relevant matter has been resolved
Once the specified period has passed, data is securely deleted or permanently anonymised.
8 User Rights
As a member of jaya11, you have the following rights:
8.1 Right to Access Information
You may request to know what information we have collected about you at any time. We endeavour to respond within 30 business days.
8.2 Right to Correct Information
If any information we hold about you is incorrect or out of date, you may request that it be corrected. You can update some information yourself in your account profile.
8.3 Right to Delete Information
When closing your account or thereafter, you may request that your personal information be deleted. However, information that is legally required to be retained may not be possible to delete.
8.4 Right to Opt Out of Marketing
You may request to stop receiving marketing messages at any time. Let us know via live chat or email and we will act promptly.
As part of responsible gaming, you can also use self-exclusion features. Visit our Responsible Gaming page to learn more.
9 Protection of Minors
All casino and betting activity on jaya11 is strictly for users aged 21 and above. We do not intentionally collect any information from minors.
Age is verified during the registration process. If a user is found to be under 21, their account and all associated information will be immediately cancelled.
If you believe a minor is using an account on jaya11, please notify our support team immediately.
10 Policy Changes
jaya11 reserves the right to amend or update this Privacy Policy as needed. For significant changes, we will notify you in advance by email or via a notice on the platform.
If you continue to use jaya11 after a policy update, you will be considered to have accepted the new policy. You are therefore requested to read any new policy when you receive a notification of changes.
The date of each revision will be shown as the "Last Updated" date at the top of this page. To learn more about our platform, visit our About Us page.
11 Contact
If you have any questions, concerns or requests regarding this Privacy Policy, please contact us: