jaya11 Terms and Conditions
Please read these terms carefully before using the jaya11 platform. By opening an account, you agree to abide by these rules.
These terms and conditions form a legal agreement between jaya11 and its members. By accessing the platform through the jaya11 website, mobile app, or any other channel, you are considered to have fully agreed to these terms. If you disagree with any term, you are requested not to use the service.
jaya11 reserves the right to amend these terms from time to time. Continuing to use the platform after any amendment takes effect constitutes automatic acceptance of the updated terms. You should therefore review this page regularly.
Membership and Account Terms
1.1 Registration and Eligibility
The following conditions must be met to open an account at jaya11:
- You must be at least 21 years of age.
- All information provided at registration must be accurate, complete, and current.
- Each person may open only one account. Multiple accounts are not permitted.
- Registering under another person's identity or a fictitious identity is strictly prohibited.
- Persons who are ineligible to participate in online gaming or betting activities under the laws of Bangladesh may not register.
1.2 Account Security
Each member is personally responsible for keeping their account password and login details confidential. Any unauthorised use of an account must be reported to the jaya11 support team immediately. Sharing login details with third parties or transferring an account is strictly prohibited.
jaya11 will not be liable for any financial loss resulting from a member's failure to fulfil their own security responsibilities, whether through a leak of account credentials or unauthorised access.
1.3 Account Verification
jaya11 may request necessary documents from a member at any time for identity verification. A national ID card, passport, or other government-issued document may need to be submitted. If the required information is not provided within the specified time, the account may be temporarily suspended.
Deposit, Withdrawal and Payment Terms
2.1 Deposit Rules
The minimum amount for a deposit into a jaya11 account is ৳300. Accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank). All deposits must come from the member's own account — deposits made through a third party are not accepted.
2.2 Withdrawal Rules
The minimum withdrawal amount is ৳1,000. The standard processing time for a withdrawal request is 5 to 30 minutes. Members may only withdraw funds to a payment method registered in their own name. The method used for the deposit will be given priority for the withdrawal.
- The account must be fully verified before a withdrawal can be made.
- If suspicious activity is detected, the withdrawal process will be put on hold pending investigation.
- Withdrawing from a bonus balance requires the specified wagering conditions to be met.
2.3 Anti-Money Laundering
jaya11 strictly follows anti-money laundering policies. If unusual transactions or suspicious activity are detected on any account, necessary legal action will be taken and jaya11 reserves the right to permanently close the relevant account.
Bonus and Promotion Terms
3.1 Welcome Bonus
A 120% bonus, up to ৳8,000, is available on the first deposit at jaya11. For example: if someone deposits ৳1,000, a ৳1,200 bonus is added, bringing the balance to ৳2,200. The wagering requirement for this bonus is 10 times the bonus amount — meaning in that example, bets of ৳1,200 × 10 = ৳12,000 must be placed.
The bonus cannot be withdrawn directly as cash — no funds can be withdrawn from bonus winnings before the wagering conditions are met.
- An account may receive the welcome bonus only once.
- If wagering is not completed within the specified time after claiming the bonus, the bonus may be cancelled.
- Specific restrictions on the use of bonuses in certain games or betting markets may apply.
3.2 VIP Cashback Programme
jaya11's VIP programme has four tiers: Bronze, Silver, Gold, and Platinum. The weekly cashback rate differs at each tier — up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum. This cashback is calculated based on the net loss for the week.
Example: a Gold member who incurs a net loss of ৳20,000 in a week will receive a maximum cashback of ৳20,000 × 0.8% = ৳160.
3.3 Bonus Abuse
If a member attempts to abuse bonuses or gain an advantage through fraud, jaya11 reserves the right to cancel that member's bonus and suspend or close the account. Attempting to claim bonuses using multiple accounts will be treated as fraud.
Gaming and Betting Rules
4.1 General Gaming Terms
All casino games, slots, live casino, and sports betting markets at jaya11 are operated according to defined rules. Each game has its own rules, which can be found within the game.
- All betting decisions are entirely the member's own responsibility.
- jaya11 reserves the right to void unintended bets caused by gaming software or technical errors.
- Betting limits are set; bets above the defined limits cannot be placed.
- Game manipulation or cheating will not be tolerated under any circumstances.
4.2 Sports Betting
Cricket, football, and various other sports events can be bet on in the sports betting markets. Betting odds are subject to change and jaya11 reserves the right to update odds at any time. The decision of the relevant international sports governing body will be considered final in determining event outcomes.
Any member found to have participated in betting for the purpose of match fixing or gaining an unfair advantage will have their account permanently closed and any related winnings forfeited.
4.3 Technical Issues
If a bet or game is interrupted due to loss of internet connection, power failure, or device issues, the data recorded in the system will be considered final. If a server-side verifiable error is proven, partial compensation may be considered.
Responsible Conduct and Self-Regulation
5.1 Responsible Gaming Policy
jaya11 believes that gaming is a form of entertainment — not a source of income. Every member is encouraged to read our responsible gaming guidelines. Play within a set budget and never bet beyond your financial means.
5.2 Self-Exclusion and Setting Limits
A member may request deposit limits, betting limits, or temporary exclusion on their own account. This request can be made through the support team. Once a self-exclusion request is accepted, the account cannot be reactivated before the specified period ends.
If a member feels their gaming habits are getting out of control, they are advised to seek professional help.
Privacy and Data Protection
6.1 Personal Data Management
The collection, storage, and use of members' personal data is described in detail in our Privacy Policy. jaya11 does not sell members' personal data to third parties. However, information may need to be provided to authorities in cases of legal obligation.
6.2 SSL Security
All transactions and personal data are kept secure through SSL encryption. Modern technology is used for data security to ensure that members' financial and personal information remains fully protected.
6.3 Cookies and Tracking
Cookies are used on the jaya11 website to improve the experience of visitors. By continuing to use the site, you are considered to have consented to the cookie policy. See the Privacy Policy for more details.
Account Closure and Suspension Policy
7.1 jaya11's Rights
jaya11 reserves the right to suspend or permanently close an account without prior notice in any of the following circumstances:
- Providing false information at registration.
- Attempting to abuse bonuses or commit fraud.
- Operating multiple accounts.
- Game manipulation or fraudulent activity.
- Being under age (below 21 years) or concealing this information.
- Suspicion of money laundering or illegal transactions.
7.2 Member's Rights
A member who wishes to close their own account may contact the support team. The opportunity to withdraw any balance free of wagering requirements will be given before the account is closed. After closure, all data will be retained for the period required by law.
Limitation of Liability and Dispute Resolution
8.1 Service Limitations
jaya11 strives to ensure the highest quality of service. However, jaya11 will not be held responsible in the following cases:
- Loss caused by internet connection issues or device failure.
- Delays or losses caused by third-party software or payment gateways.
- Service disruption due to natural disasters or other unforeseen circumstances.
- Financial loss resulting from a member's own negligence or poor decisions.
8.2 Dispute Resolution
If there is a complaint or dispute about any matter, the jaya11 support team must be contacted first. The support team is available 24 hours a day, 7 days a week in Bengali and English via live chat and email. System logs and server data will be considered the final evidence in any dispute. You may also visit the FAQ page for more information.
Miscellaneous Provisions
9.1 Language and Interpretation
If both Bengali and English versions of these terms and conditions exist, the English version will be taken as the basis in the event of any conflict. However, all content has been provided in Bengali for the convenience of Bengali-speaking members.
9.2 Severability
If any part of these terms becomes unenforceable for any reason, the remaining parts will continue to be in effect. Failure to enforce any term does not constitute a waiver of that term.
9.3 Contact and Support
If you have any questions about these terms, please contact the jaya11 support team. Support email: [email protected]. You can also contact us via live chat — available seven days a week, twenty-four hours a day.